![]() ![]() Once we decided to use Ravinia, Jeff accompanied the installation team - Charlie, Dan and Don - to our home to walk through all of the details and make sure all would be installed correctly. In addition, he responded quickly to my emails and calls to prepare us for our decision. His knowledge of the equipment, the efficiency and comfort advantages of each, and all the details required for installation was well beyond what any of the other providers was able to offer. Jeff spent significant time in preparing a couple different quotes for us, making sure I understood the differences between the two quotes and the advantages that either option would provide for our home. Jeff from Bishop called back to let me know that they had been acquired by Ravinia, and that he was aware of my service concerns with them from in the past, but he'd like to win my business again. However, we recently needed to replace both our furnaces, both our AC units and our water heater in the midst of renovating our home, and called Bishop Heating & Cooling for one of our quotes. We had been a customer of Ravinia Plumbing & HVAC for many years, but switched to another provider after having some service problems with Ravinia a number of years ago. ![]() Not only was he able to fix my broken sink, but also took care of some other nagging plumbing issues around my house (one of which was a faucet I tried to install myself, and ended up doing a poor job - I have learned my lesson and will call the professionals next time!). The other visit was scheduled during the workweek, but right before Thanksgiving, so it was really important to me to get prompt service for my broken kitchen sink! Chris was our technician for this visit, and he could not have been nicer or more helpful. He was also lovely to be around and was very patient with my 4 year old son and his endless curiosity. ![]() Jeff was our technician for that visit, and he was very helpful and able to explain the whole service to me in a clear and precise manner. One case was an emergency over a weekend, and we were able to set up same-day service, which was amazing. I have been so happy with my service lately - we have needed 2 service calls in the past month (for unrelated things). ![]()
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